TERMS AND CONDITIONS
The following terms and conditions apply to passengers booking with Geneva Mountain Transfers (hereafter referred to as ‘GMT’).
BOOKINGS AND CANCELLATIONS
Where two or more people are included on the same booking, or a booking is being made on behalf of a third party, the person purchasing the booking (the Client) shall be deemed to be acting as an agent for all members of the party travelling (the Passengers), and accepts the GMT Terms and Conditions on behalf of each member of the party.
Where a booking is made by telephone, the booking is subject to and the client accepts the GMT Terms and Conditions.
The confirmation email (Booking Confirmation) is the ticket. Cancellations must be made by email (firstname.lastname@example.org) and will be confirmed by email. If no confirmation of cancellation has been received it is the responsibility of the Client to contact GMT on +33787303018. Cancellations must be made more than 14 days in advance of the outbound date of travel. Cancellations made with less than 14 days before travel will receive a 20% refund.
In the event of a cancellation by the Client or Passenger, GMT, at its absolute discretion may refund the cost of the transfer (and any supplements paid) subject to a €20 administration fee.
Any complaint or request for refund must be made by email email@example.com within one week of the return date of travel.
Where GMT books for travel on services provided by operators other than GMT we do so as agents for the operator concerned whose own conditions of carriage will apply and our liability will be confined to travel on our own services.
It is the responsibility of the Client to provide a full and valid drop-off/ pick-up address within the destination/ departure town selected for the transfer route at the time booking.
It is the responsibility of the Client to provide a full and valid mobile phone number for the Passenger(s), including the International Dialling Code. It is the responsibility of the Passenger to check for messages left on this contact number during the final 24 hours prior to their return journey. Resort to airport pick-up times can vary due to weather or high levels of traffic, etc. If it is not possible to supply a mobile contact number, it is the responsibility of the Client to provide a valid resort contact number. Notification of pick-up times will be made by SMS text or by calling the contact number provided. If neither mobile contact number nor resort contact can be supplied, it is the responsibility of the Passenger(s) to contact their agent on the number provided on their Booking Confirmation to confirm their resort pick-up time. Failure to check for messages or to contact your Agent if no SMS has been received may cause you to miss your resort pick-up. No refund will be made by GMT in this instance. If you have supplied full and valid contact number and have received no message, you will need to contact the GMT sales office on either +33 (0) 787303018. This is applicable to all GMT services.
Any changes to booking details must be made by email directly with GMT Central Reservations (firstname.lastname@example.org) at least 3 days prior to the date of outbound travel. All changes are subject to availability and may be subject to an administration charge. Any modifications are made at the discretion of GMT.
It is the responsibility of the client to check that all the information on their GMT Booking Confirmation or SMS is correct. GMT accepts no responsibility for misinformation given by a customer that results in either a flight being missed or a driver failing to be at the airport in question to pick-up up a customer(s). All time information must be given in the 24hour clock form.
Passengers are limited to one item of hand luggage, one suitcase, and one ski bag per person. Any excess baggage must be declared at the time of booking. GMT reserve the right to charge a supplement for any excess baggage, or to refuse to transport excess items. Any excess baggage not declared at the time of the GMT booking process may be refused or will be liable to an excess baggage charge of 30 Euros, to be paid directly to the driver. All luggage must be clearly labelled with the owner’s name and destination address.
The make, model and type of vehicle used for GMT transfers may vary from those pictured on the GMT website.
GMT will endeavour to honour special requests made but are not obliged to do so.
All GMT vehicles are fully insured for passenger and third party claims, as required under local law. However, whilst every care is always taken, a customer’s property is carried entirely at their own risk and no responsibility can be accepted for loss or damage. Passengers are advised to check their own travel insurance.
Seat belts must be worn by all passengers in all vehicles, which are equipped accordingly. Passengers who choose not to wear their seat belts will not be covered by our insurance should the vehicle be involved in an accident.
Passengers are not permitted to carry alcoholic beverages onto GMT vehicles for the purposes of consuming them therein. GMT reserves the right (and delegates to its Agents and drivers the right) to refuse to carry any person who is thought to be under the influence of alcohol or drugs and/ or whose behaviour is consider to pose a threat to the driver, the vehicle and/ or other passengers or road users.
Customers who soil the interior of a van are liable to an on the spot fine of up to 150 Euros. This fine is payable immediately to the GMT driver. If the customer cannot or will not pay, the driver reserves the right to terminate the transfer immediately and GMT will be forced to take legal action against the customer(s) in question.
Parents, or minders (or friends over 18 years) of children and adolescents under the age of 18 years, are responsible for the conduct of these minors while in the GMT vehicles, and will be held responsible for any damage caused by the aforementioned minors.
Smoking is not permitted in GMT vehicles.
All GMT transfers are door-to-door, where road access allows. In instances of heavy snowfall it may not always be possible to provide a door-to-door service. The driver is under no obligation to take the vehicle closer if he feels it is unsafe to do so.
If an inbound transfer has been booked and the Passenger(s) is subject to delay, the driver will wait free of charge for up to 60 minutes from the Passenger(s)’s scheduled arrival time, after which either a waiting charge of 30 Euros an hour will be charged or alternative travel transfer arrangements will be organised. In the case of flight delays it is the responsibility of the Passenger to contact GMT or their designated agent on the emergency number provided on the Booking Confirmation; this should be done as soon as the Passenger becomes aware of the delay to their flight.
If a Passenger(s)’s flight has been cancelled and the Passenger(s) is now travelling at a later time, they will be offered transport on the next available transfer to their destination. However, the transfer booking is tied to the Scheduled Flight Times entered at the time of booking, if a flight is cancelled the Passenger(s) will be deemed to have lost their transfer and no refund will be available.
GMT will endeavour to carry the Passenger(s) with the minimum of discomfort and inconvenience to their destination at the time shown on their Booking Confirmation. However GMT will not incur any liability whatsoever if circumstances beyond its control prevent the achievement of this responsibility. The following are examples of circumstances which are not within our control (this list is not exhaustive):
Accidents causing delays to the vehicle.
Restricted vehicular access.
Exceptional or severe weather conditions
Compliance with requests of the police or government officials
Vandalism and/ or terrorism
Unforeseen traffic delays
Industrial action by third parties
Problems caused by other clients
Other circumstances affecting passenger safety
On the day of transport if GMT should fail for any reason within its control to deliver its passengers to the destination confirmed on their Booking Confirmation, GMT will provide suitable transport, such as another coach, train, private car, taxi etc, to transport them to their destination. Any reimbursement made by GMT for the costs incurred by the passenger in taking alternative means of transport to get to their confirmed destination will be no more than the cost of getting to that destination by taxi. Reimbursement for costs incurred will only be paid upon presentation of valid receipts.
Nothing can affect the consumers’ statutory rights. French Law will govern these conditions in all respects.
Any dispute between GMT and a third party, if not resolved by mutual agreement shall be referred to a mediator. However, if mediation is unsuccessful, then the matter of the dispute will be referred to a formal litigation process through the French courts.